Privacy Policy

1. Who We Are

Best Solar Installers Joburg ("we", "us", "our") is a solar installation company based in Johannesburg, Gauteng, South Africa. Our website is https://bestsolarinstallersjoburg.co.za.

Contact: info@bestsolarinstallersjoburg.co.za | +27 65 845 6336

2. Information We Collect

Information You Provide Directly

When you complete our solar quote request form or contact form, we collect:

• Your full name
• Phone number
• Email address (optional)
• Physical suburb/area
• Monthly electricity spend
• Property type (residential/commercial)
• Any other information you choose to include in your message

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and general location (city/country level)
• Browser type and device information
• Pages visited and time spent on our site
• Referring website (how you found us)

3. How We Use Your Information

We use the information you provide to:

• Contact you to provide a solar installation quote
• Answer your questions about our services
• Schedule site assessments and installations
• Send service-related communications
• Improve our website and services

We do not use your information for:

• Selling or renting your data to third parties
• Unsolicited marketing campaigns
• Automated decision-making

4. Google AdSense & Advertising Cookies

This website uses Google AdSense to display advertisements. Google AdSense uses cookies to serve ads based on your prior visits to this website and other websites on the internet.

Google's use of advertising cookies enables it and its partners to serve ads based on your visit to our site and/or other sites on the internet. You may opt out of personalised advertising by visiting Google Ads Settings.

For more information on how Google uses data when you use our site, visit: https://policies.google.com/technologies/partner-sites

5. Cookies

Our website uses cookies for:

• Analytics: To understand how visitors use our site (Google Analytics)
• Advertising: Google AdSense uses cookies to show relevant ads
• Functionality: To remember your preferences

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our website. For more information about cookies, visit allaboutcookies.org.

6. Third-Party Services

We use the following third-party services that may process your data:

• Formspree — processes our contact forms (their privacy policy)
• Google Analytics — website traffic analysis (Google's privacy policy)
• Google AdSense — advertising platform (Google's privacy policy)
• Google Maps — map embed on our contact page
• Unsplash — images used on this website

7. Data Retention

We retain your personal information for as long as necessary to provide the services you requested and to comply with legal obligations. Quote requests are retained for up to 24 months. You may request deletion of your data at any time.

8. Your Rights (POPIA Compliance)

Under the Protection of Personal Information Act (POPIA) of South Africa, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to the processing of your personal information
• Withdraw consent for us to contact you

To exercise any of these rights, contact us at: info@bestsolarinstallersjoburg.co.za

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. Our website uses HTTPS (SSL encryption) for all data transmission.

10. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date at the top of this page. Your continued use of our website after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact our Information Officer:

• Email: info@bestsolarinstallersjoburg.co.za
• Phone: +27 65 845 6336
• Address: Sandton, Johannesburg, Gauteng, 2196

You also have the right to lodge a complaint with the Information Regulator of South Africa: www.justice.gov.za/inforeg